Shipping Policy

We aim to deliver your orders quickly, safely, and efficiently.

1. Order Processing

• Orders are processed within 1–3 business days after confirmation.
• Orders are not processed or shipped on weekends or public holidays.

2. Delivery Time

• Standard delivery usually takes 4–7 business days depending on your location.
• Remote or rural areas may require additional delivery time.

3. Shipping Charges

• Shipping charges (if applicable) are calculated at checkout.
• Free shipping may be offered on selected orders or promotions.

4. Order Tracking

• Once your order is shipped, tracking details will be shared via email or SMS.
• Customers can use the tracking link to monitor delivery status.

5. Delivery Issues

• If your package is delayed, lost, or marked as delivered but not received, please contact support within 3 days.

6. Incorrect Address

• Please ensure your shipping address is accurate.
• We are not responsible for delays or losses due to incorrect or incomplete addresses.

7. Damaged Package

• If the package appears damaged at the time of delivery, do not accept it or record an unboxing video and report immediately.

8. Contact for Support

• For shipping-related queries, contact:
• support.shopmix@gmail.com