Shipping Policy

We aim to deliver your orders quickly, safely, and efficiently.

1. Order Processing

  • Orders are processed within 1–3 business days after confirmation.
  • Orders are not processed or shipped on weekends or public holidays.

2. Delivery Time

  • Standard delivery usually takes 4–7 business days depending on your location.
  • Remote or rural areas may require additional delivery time.

3. Shipping Charges

  • Shipping charges (if applicable) are calculated at checkout.
  • Free shipping may be offered on selected orders or promotions.

4. Order Tracking

  • Once your order is shipped, tracking details will be shared via email or SMS.
  • Customers can use the tracking link to monitor delivery status.

5. Delivery Issues

  • If your package is delayed, lost, or marked as delivered but not received, please contact support within 3 days.

6. Incorrect Address

  • Please ensure your shipping address is accurate.
  • We are not responsible for delays or losses due to incorrect or incomplete addresses.

7. Damaged Package

  • If the package appears damaged at the time of delivery, do not accept it or record an unboxing video and report immediately.

8. Contact for Support

  • For shipping-related queries, contact:
  • support.shopmix@gmail.com