Return & Refund Policy

We want you to have a smooth and satisfying experience with our products, including herbal supplements, pain relief solutions, massage oils, and other items. Please read the policy below carefully.

1. Eligibility for Returns

• Returns are accepted within 7 days of delivery.
• Products must be unused, unopened, and in their original packaging.
• Items that are opened, used, or damaged after delivery are not eligible for return due to hygiene and safety reasons.

2. Non-Returnable Items

• Herbal supplements once opened.
• Massage oils and pain relief products if the seal is broken.
• Any item purchased under clearance or special discounts.

3. Damaged or Incorrect Products

• If you receive a damaged, defective, or wrong item, you must report it within 48 hours of delivery.
• Share clear photos/videos as proof for verification.

4. Refund Process

• Once the returned product is received and inspected, the refund will be processed.
• Refunds will be issued to the original payment method within 5–10 business days.
• In case of Cash on Delivery orders, refund will be processed via bank transfer.

5. Cancellation Policy

• Orders can be canceled only before dispatch.
• Once shipped, cancellation is not possible.

6. Shipping Charges

• Return shipping costs may be borne by the customer unless the return is due to a defective or incorrect product.

7. Contact for Support

• For any return, refund, or product-related concerns, contact:
• support.shopmix@gmail.com

This policy ensures product safety, quality assurance, and fair usage for all customers.